See our guide on correcting map errors for more details on this. You can also contribute to improving the OSM maps by adding missing access tags, as OSM is a community project where anyone can make edits. Deselecting any of the Auto-Plot sub-options (ROAD BIKE, OFF-ROAD BIKE, PREFER OFF-ROAD and AVOID HIGHWAYS) can also sometimes help, as these options are by nature more restrictive. To overcome this you can temporarily change the Auto-Plot switch to another setting (ON FOOT usually has the widest access) or turn it off to plot manually. Route calculations are made using OpenStreetMap (OSM) maps, so this problem means that one or more of the origin, the destination or an unavoidable road in between are not tagged on OSM as suitable for the Auto-Plot mode you chose (BY ROAD, ON FOOT or BY BIKE). If you find that you are unable to auto-plot on a road or path you see on the map, it usually means that the route engine couldn't find a viable route between the last point you plotted (the origin) and the one you are trying to plot (the destination). It does this by calculating a route from the last point you plotted, based on your chosen Auto-Plot option. Our Auto-Plot feature enables you to plot a route very quickly, as it fills in the gaps for you every time you click on the map. Please observe local laws regarding right of way.
It may sometimes be necessary to dismount from your bike. If you would like to help improve the map data in your area, please take a look at our How-To Guide. Their effectiveness will depend on the availability of surface and cycling access data in your local area. Routing with both of these options is carried out using map data from OpenStreetMap (OSM). They are by nature more restrictive than the standard By Bike option, so you may need to turn them off if you find that you can't auto-plot a route to your next point.
By default the BY BIKE auto-plot option will follow any roads and paths that are flagged as accessible for bikes on OpenStreetMap (OSM).
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